Order Helps

Need Assistance with Your Order? Here's How We Can Help!


We proudly serve the US, including Puerto Rico, Hawaii, and Alaska. Stay tuned—Canada, we'll be reaching out to you soon!

A Quick Heads-Up: We require a minimum order of $200.00 to proceed with processing.


Ready to Order from SGP ONline ?

Great! We're strictly wholesale, serving businesses only. To kick things off, make sure you have a VALID business license or retailer's permit. Shoot us an email with your credentials to  cs at simpleglasspipe.com, or feel free to TExt us at (346)360-3770


Placing Your Order is Easy Peasy!

Got your business license sorted? Fantastic! Register for an account on our website to start your order journey. Once you're all set up and logged in, you're good to go to browse, select, and submit your order. Prefer talking to a human? Give us a SMS  at (346)360-3770 to chat with our friendly sales team., send your order to (346)360-3770—don't forget to include your business details and the item numbers for a smooth experience.


How We Handle Your Orders

We tackle orders as they come. After placing your order, we meticulously pick your items, ensuring everything is in top-notch condition—no cracks or defects here! Our shipping team then double-checks your order for accuracy before wrapping each item securely in bubble wrap to safeguard against damage during transit. While we strive to ensure everything arrives in perfect condition, we can't guarantee breakage-free delivery but promise we do our best. After packaging, we'll whip up an invoice including shipping costs and give you a call with the total.


Received Something Broken or Not Quite Right?

Bummer! If anything arrives broken or not as expected, shoot a quick photo and email it to cs at simpleglasspipe.com, within 48 hours. Please check your items before they hit your shelves—we can only honor claims for damages or missing items reported within this timeframe.


Our Return Policy

If the error is on our end, rest assured, we've got you covered with a full credit or reshipment at no extra cost to you. If the mistake isn't ours, we're still here to help and will discuss reshipment options. Should you need to return any items, let us know within 48 hours of receipt, and we'll sort you out with a FedEx return shipping label.


Ready to Settle Up?

Once we confirm your order's accuracy, we'll create an invoice with the shipping cost and reach out for payment. Not accept CODS


When Will Your Order Arrive?

Shipping times vary, ranging from 2-8 business days, depending on your location. Interested in getting your order sooner? Talk to us about expedited shipping options.


Shipping Fees? Yes, Please.

We ship through FedEx, with charges based on package weight, dimensions, and destination. All freight and  fees are the customer's responsibility. Let us know if you're looking for faster delivery—we're happy to explore the possibilities with you.


Thank You for Choosing SGP Online Inc!

We appreciate your business and are here to ensure a smooth and satisfactory ordering experience.