Delivery Information

We understand the importance of reliable and efficient shipping when it comes to delivering your smoke shop products. That's why we have partnered with UPS, a trusted and reputable shipping provider, to ensure that your orders are delivered in a timely and secure manner. Here's everything you need to know about our delivery process:

Shipping Options: We offer a range of shipping options through UPS to cater to your specific needs. Whether you require standard ground shipping, expedited shipping, or international shipping, we have you covered. During the checkout process, you can select the shipping option that best suits your requirements.

Order Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. We strive to have orders processed and ready for shipping within 1-2 business days, excluding weekends and holidays. Please note that processing time may vary during peak seasons or promotions.

Shipping Time: The shipping time will depend on the selected shipping option and your location. UPS provides estimated delivery times based on their services, and you will receive a tracking number via email to monitor the progress of your shipment. Please keep in mind that unforeseen circumstances such as weather conditions or customs procedures may affect the delivery timeline.

Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your package, as well as the destination. During the checkout process, you will see the shipping costs associated with your order. We strive to offer competitive shipping rates to provide you with the best value for your money.

Order Tracking: Once your order has been shipped, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your shipment and estimate the delivery date. You can easily track your package by visiting the UPS website and entering your tracking number in the designated tracking tool.

Shipping Restrictions: Please be aware that certain products may have shipping restrictions due to local regulations or carrier policies. It is your responsibility to understand and comply with any applicable restrictions or requirements in your area. If you have any concerns or questions about shipping restrictions, feel free to reach out to our customer service team for assistance.

Customer Satisfaction: Your satisfaction is our top priority. If you encounter any issues with your delivery or have questions about our shipping process, please don't hesitate to contact our customer service team. We are here to help and will do our best to resolve any concerns you may have.

Thank you for choosing our smoke shop for your smoking needs. We are committed to providing you with exceptional products and reliable shipping services through our partnership with UPS. We look forward to serving you and ensuring a seamless delivery experience.